OTHER SERVICES WE CAN OFFER YOU

Shimmer Telecom Network Call Recording
With Network Call Recording all inbound or outbound calls or both are recorded and
securely stored in multiple locations within the network and are accessed and managed
through a simple but secure web interface. Records are kept for as long as you need them,
ensuring that you can access them at any time. The system also includes extensive tools for
assessing and scoring calls, particularly useful in a call centre context, providing managers
with an effective way to review and maintain quality within their teams. Shimmer Telecom
Network Call Recording is fully compliant with FSA (Financial Services Authority) guidelines,
giving you the confidence to interact with your customers, while knowing that, should you
need to, you have fast and easy access to all your call records. It can also be a vital tool in
disputes to establish exactly what was said and by whom. All data is securely encrypted.

MailDefender Anti-Spam and Anti-Virus
Businesses can now be spared the daily ritual of deleting the huge number of unwanted
and often obscene email that arrives uninvited into their employee’s and company e-mail
inboxes. MailDefender detects and stops well over 95% of Spam, Pfishing and Virus Email.
It is already in use by over 500,000 UK users having been developed by Inty, a leading
network protection company. Shimmer Telecom offers our customers a free 30 day trial
on this service.

Please contact us for further details.